Infrastructure that works

Onboarding usually takes one to three business days. We first establish your infrastructure, user, server and branch requirements, then perform an initial audit and agree an SLA. In a critical outage, initial diagnostics and urgent work can begin before the full inventory is complete.

It lets a support specialist connect to a user's computer and see the issue directly. Remote access allows software configuration, system updates, network checks, printer setup, troubleshooting and diagnostics without an office visit.

Yes, provided the session is agreed with an A M G specialist and the application is downloaded from this website. Before starting, close confidential documents, banking portals and private correspondence. Do not share access details with unknown people. If in doubt, first call +7 (922) 868-66-76 and verify the specialist's identity.

Make sure you have selected the correct file: AMG_Support.exe for Windows 10/11 or win7.exe for Windows 7, and that the link points to amgbz.ru. If a system warning appears, check the filename and source carefully, and only proceed after contacting support. Installation on a corporate computer may require administrator rights, so you may need help from your designated employee or an A M G specialist.

amgbz.ru provides separate downloads for Windows 10/11 and Windows 7. The version can be detected automatically or selected manually. For macOS, Linux, mobile and server systems, contact support to agree a suitable connection method.

Yes. A M G can manage your entire infrastructure or a specific area: Windows and Linux servers, local networks, Wi-Fi, VPN, backups, workstations, cloud services or information security. The scope and responsibilities are set out in the agreement.

Most software and user issues can be resolved remotely, reducing waiting time. On-site visits are needed to install equipment, repair physical networks, replace components, configure server racks and perform other work at your premises. The frequency and terms of scheduled visits depend on your plan.

Pricing depends on workstation and server counts, office locations, network complexity, software, support hours and required response times. After a short consultation and audit, we provide a transparent quotation. Projects, licenses, equipment and non-standard on-site visits may be priced separately.

The report covers ticket numbers and categories, SLA performance, server, network and backup health, identified risks, preventive work and recommendations. It lets management see both individual requests and the overall health of the company's IT infrastructure.

Call +7 (922) 868-66-76. Before calling, describe the issue, note any error message and identify the affected computer or employee. If remote access is needed, download the application from the Remote support section in advance.